Frequently Asked Questions about Online Traffic School
- Must I complete a class in one sitting?
- How quickly can I finish a course?
- How can I pay for a course?
- How do I register for a traffic school class?
- How long does it take to get the Completion Certificate?
- What if I have no e-mail address?
- What computer Hardware, Software and Browser is recommended?
- Can I use someone else's computer or Internet service?
- I have already enrolled. How do I get back into the class?
- I just got knocked off line in the middle of a section. What do I do now?
- What happens if I fail a final exam for on online class? Can I take it again?
- What happens if I fail a security question or are "Locked Out" for Security Reasons? Can I continue with the class?
Must I complete an Online Class in one sitting?
Online Traffic School classes are designed for the person who does not have a lot of time or prefers to take a course without attending a formal classroom. The courses are broken up into sections and you can log off and then log back in at a later time. The computer records the section(s) you have completed. You can log on and off as many times as you wish until you complete the class. You can also do the entire course in one sitting.....it is up to you.
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How quickly can I finish a course?
The classes are designed for four (4), six (6), eight (8), or 12 hours depending on which course you need. Online class are designed to take the same equivalent time as a traditional in-class traffic school course, but you work at your own pace and from any computer connected to the internet.
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How can I pay for a course?
Internet Classes require, you to use your Credit Card or Debit Card. After you fill out the registration form, you will be linked to a secure credit card processing page. The payment site is encrypted to make your online purchase safe.
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How do I register for a traffic school class?
Registration for an Internet Class is simple. You click on the appropriate button for the class you need to take and you will be taken to the NTSI Virtual Test Center's registration page. Just complete all the appropriate fields and you can get started immediately. You may also call NTSI Support at 1-888-312-6874 during normal business hours, and register right away over the phone.
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How long does it take to get the Completion Certificate?
Depending on your State's requirement, when you take one of our online classes, your Certificate is either e-mailed to you or filed automatically with the DMV at no cost to you. After passing the final exam, your Certificate is processed and distributed by the following business day. If sent to you, the Certificate is in a .PDF file; that allows you to print it from any computer. Certificates are processed 2 times a day, Monday through Friday (excluding Holidays).
If you do not have a printer and attend an Internet Class, you can elect to have your Certificate sent by regular USPS mail at registration time. If you need it rushed, call NTSI at 888-312-6874 during normal business hours after you have completed your traffic school class. A $10.00 Expediting Fee may be charged if you need your Certificate processed immediately after passing your final exam.)
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What if I have no e-mail address?
You do not need an e-mail address to take our online traffic school classes, but it is the quickest way to receive your Completion Certificate. Correspondence can be printed directly from the course screens. On the registration form under E-mail Address, click on the no e-mail button, if you do not have one. Another option is for you to use a relative or friend's e-mail address.
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What computer Hardware, Software and Browser is recommended?
Our Online courses will operate on PCs or Macs that are connected to the Internet. A PC or Mac Running:
- Windows 95/98/NT/ME/2K/XP/Vista or later
- MacOS 9.x/OSX -- Must use Firefox (Safari will not work)
- Linux 2.2+
Internet Browser (Your browser MUST support and have JavaScript, Cookies, and Secure Sockets Layer (SSL) enabled. Most PCs are pre-set for this configuration.)
- Firefox 1.0+ (Win/Lin/Mac)
- Mozilla 1.75+ (Win/Lin)
- Opera 1.5+ (Win/Lin)
- Internet Explorer 5.5+ (Win)
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Can I use someone else's computer or Internet service?
You can take our Internet Courses from home, work, a friend or family members house -- ANYTIME -- 24/7. Whatever computer you use, you just need Internet access that is not blocked by your Network Administrator. You can start on your own computer and finish on another.
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I have already enrolled. How do I get back into the online class?
If you have already enrolled, you have a username and password, and can Login as often as you need to complete your course. Navigate back to the page of the class you are taking and click on the Blue Returning Student Button. If you have forgotten or lost your username or password, call our NTSI Technical Support and National Call Center at 888-312-6874.
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I just got knocked off line in the middle of a section. What do I do now?
Internet users sometimes are knocked off line. This may result from a lost Internet connection, another call interrupting your connection if you are on a single line with call waiting, or simply because your computer crashes. Remember, as you complete each section of the course, your progress is logged. Completion of chapter one, for example, cannot be lost if your answers are submitted to the system and graded. Being knocked off line at any point will not delete any previously completed chapters. When your Internet connection is re-established, simply Log back on our site and you will be returned the point you last completed.
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What happens if I fail a final exam for an online class? Can I take it again?
The final exam consists of multiple choice and True / False answers. The questions all come from the course and there is no time limit to take the exam.
In the unlikely event you fail, you may take the final exam up to a total of two (2) or three (3) times, depending on your States' requirements. If you fail the final exam after the 2nd or 3rd attempt, call 1-888-312-6874 for assistance.
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What happens if I fail a security question or are "Locked Out" for Security Reasons? Can I continue with the class?
The security questions are used to ensure that the proper individual is taking the class. You have 30 seconds after the security question appears to supply a correct answer. If you answer incorrectly or take too long to answer, the course will be "locked" for 24 Hours. If the class does not "unlock" after a full 24 hours, call the NTSI technical support center at 1-888-312-6874 for assistance.
Please note: This process will reset the timer for that module back to 0 (you will have to retake that course module).
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If you have any additional questions please contact us.
